We grant our users the possibility of a 100% refund of the purchase price of Accelkey annually subscriptions purchased from https://accelkey.com/ (for subscriptions purchased elsewhere, please check the refund policy of that particular reseller).
For annually subscriptions, we have a 30-day money-back guarantee. All refund requests for annually subscriptions made within 30 days of the purchase date are granted no matter what the reason is. The subscription in question is rendered inactive the moment the refund is issued.
After 30 days, all requests are assessed individually, and the decision of whether to issue a refund resides with Accelkey. We do not grant partial refunds for subscription upgrades and renewals. Each case of a partial refund request is discussed separately between Users and Support and granted only upon mutual agreement. To get a refund for a annually subscription purchased on the official website https://accelkey.com/, please contact our support team: [email protected]
Processing time will depend on your choice of payment method but usually it takes between 7 and 14 business days.