FAQ

Last modified: June 22 2021

Basics

You are unable to change the encryption method, because using wrong encryption can make the service unavailable and other potential risks.
We strive to make Accelkey simple and easy to use, therefore we prohibit users from modifying encryption method by themselves.
We set all users to use AEAD algorithm (Chacha20-IETF-Poly1305 cipher).
Yes, most of our servers already support IPv6.
We are unable to implement TFO for the entire connected link (from user client to target access server), this is because most servers around the world do not have TFO support, which makes it very limited to enable this feature at this time.
Transfer quota is the maximum amount of traffic that can be used when you use Accelkey.
From the start date of your subscription, it will reset every month until your subscription ends.
No, but you can repurchase a subscription with higher transfer quota. The remaining time of your current subscription will be returned as Account Balance, it will be used in your order.
Yes, just repurchase a subscription. The remaining time of your current subscription will be returned as Account Balance, it will be used first when you renew.
Traffic rate (also called "Rate") is the rate of traffic consumption of server.
×1 means that the server traffic is calculated according to your actual consumption, ×2 means that the server traffic is calculated based on 2 times the actual consumption.
Yes, but Accelkey is not specifically optimized for games, so you may not get the best experience.
We grant our users the possibility of a 100% refund of the purchase price of Accelkey annually subscriptions purchased from https://accelkey.com/ (for subscriptions purchased elsewhere, please check the refund policy of that particular reseller). For annually subscriptions, we have a 30-day money-back guarantee. All refund requests for annually subscriptions made within 30 days of the purchase date are granted no matter what the reason is. The subscription in question is rendered inactive the moment the refund is issued.
After 30 days, all requests are assessed individually, and the decision of whether to issue a refund resides with Accelkey. We do not grant partial refunds for subscription upgrades and renewals. Each case of a partial refund request is discussed separately between Users and Support and granted only upon mutual agreement. To get a refund for a annually subscription purchased on the official website https://accelkey.com/, please contact our support team: [email protected]
Processing time will depend on your choice of payment method but usually it takes between 7 and 14 business days.
You can renew it manually, this can be done via your Accelkey account.

Subscription

No. Accelkey are limited to use of the account owner.
We do not recommend you to do this, because the subscription cannot be transferred to another account.
We have no restrictions on this.